Privacy Policy

The only personal data this website collects is what you choose to give us: the name, company, email address, enquiry category and message you enter in the enquiry form, or the contents of an email you send to one of our published addresses.

The enquiry form does not ask for, and you should not send through it, identity documents, financial account details, transaction data, expected volumes, source-of-funds information or any other client onboarding material. This website is not an onboarding channel.

Our hosting provider may keep standard server logs, which can include IP addresses and request metadata, for security and operational purposes. We do not use those logs to build a profile of you.

We use the information you send us to respond to your enquiry, to route it to the right function within the group, and to keep a record of the correspondence. Where an enquiry relates to compliance or regulatory matters, we may need to retain it to demonstrate how we handled it.

We do not use your details for marketing, we do not sell them, and we do not share them with third parties for their own purposes.

Your enquiry is accessible to the Setl personnel who need it in order to respond, and to the group companies concerned with the subject matter. It may also be accessible to service providers who operate our email and hosting infrastructure, who act on our instructions.

Setl operates in Hong Kong and the United States, which means your correspondence may be accessible to personnel in either location. We may also disclose information where we are required to do so by law or by a regulator or law enforcement agency with jurisdiction over us.

We keep enquiry correspondence for as long as needed to deal with the matter and to meet our record-keeping obligations, and we delete it when neither applies. Records connected with regulatory, compliance or legal matters are kept for the retention period applicable to those records.

Under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong you may request access to the personal data we hold about you and ask us to correct it if it is inaccurate. Depending on where you are located, other data protection laws may give you further rights.

To make a request, or to ask a question about this policy, write to privacy@setlmoney.com. We may need to verify your identity before we act on a request.

We apply administrative and technical measures appropriate to the sensitivity of the information we hold. No method of transmission over the internet is completely secure, and email in particular is not a secure channel — please do not send sensitive material to us by email.

We will update this policy if our practices change, and the revision date at the top of this page will change with it. Material changes will be described on this page rather than made silently.